Legal
Effective 2026-08-12. Last updated 2026-08-12. ArkShelf is operated by ArkShelf.
This Privacy Policy describes how ArkShelf (“we”, “us”, “our”) processes information when you use the ArkShelf marketing website, web application, desktop sync clients, and mobile applications. ArkShelf is private cloud storage software operated by ArkShelf.
Account information: email address, display name, authentication identifiers, and account preferences. Content you upload: files, folders, photos, videos, and metadata needed to store, organize, preview, and share your content. Usage and service data: storage consumed, upload/download activity, Space membership, sharing settings, and security logs needed to operate the service. Device permissions (mobile): when you use camera capture, microphone recording, or photo library features, the operating system may prompt for Camera, Microphone, or Photo Library access. ArkShelf only uses these permissions for the feature you invoke.
Manual uploads from Photos or Videos use the system picker. Limited Photo Library access is supported for manual uploads — you choose which items to upload. Automatic Camera Backup requires Full Photo Library access on iOS so ArkShelf can detect new photos and videos to back up. If you grant Limited access only, manual uploads continue to work; automatic Camera Backup does not run and the app does not enumerate your entire library under Limited access. Camera Backup uploads go to the Camera Backup destination you configure (by default Camera Backup/Photos and Camera Backup/Videos within your Space), not to whichever folder you are browsing.
We use information to authenticate you, store and sync your files, generate previews, enforce access controls and quotas, provide support, maintain security, and improve reliability. We do not sell your personal information.
When you share folders or Spaces, we process sharing metadata (recipients, permissions, invitation status) and make content available according to your settings. You control what you share and with whom.
We may process limited diagnostic information (such as error reports and performance signals) to keep the service reliable. We do not use third-party advertising trackers in the ArkShelf apps described in this policy.
If you purchase a paid plan, payment processing is handled by our payment provider (Stripe). We receive subscription status and billing identifiers needed to provision your plan; we do not store full payment card numbers on ArkShelf servers.
Files are transferred over TLS and stored in private object storage accessible only through the application. We retain account and content data while your account is active and as needed to provide the service, comply with law, resolve disputes, and maintain security. You may delete files and empty Trash using in-product controls.
You can delete your ArkShelf account from the mobile app (Account → Legal & Support → Delete Account) or by following the instructions at https://arkshelf.com/account/delete. Deleting your account removes your personal Spaces and membership data according to our deletion process. Content in shared Spaces owned by others is not deleted when you leave or delete your account. Some records may be retained where required by law or for legitimate security/audit purposes.
Privacy questions: support@arkshelf.com. You can also reach us via https://arkshelf.com/contact.
Questions: support@arkshelf.com
